1. All bookings for Open Courses should be confirmed in writing via email or the online form using the Course Booking Form.

2. An email booking confirmation and invoice will be sent normally within 2 working days of receipt of your course booking form.

3. Unless otherwise agreed in writing, payment for a course is due in full, in sterling, upon booking and the subsequent receipt of the invoice. UK course fees and other charges are subject to UK Value Added Tax, where applicable.

4. Course delegates may be substituted at any time prior to the start of the Course if agreed by us in writing.

5. Cancellations must be made in writing and only take effect on the date of receipt. Cancellation charges will be applied as follows:

• More than 40 days’ notice: No charge
• Between 20-40 days: 30%
• Between 14-20 days: 70%
• Less than 14 days: 100%

6. On Edexcel-accredited courses, the BTEC Award certificate will only be issued on successful completion of all assessment tasks.

7. ARC Training International Ltd reserve the right to cancel an open course, 14 days prior to the course. In this event a full refund will be made, or your place will be transferred to the next course date. We also reserve the right to cancel a booking or a course for non-payment of fees.

8. All course material is the copyright and intellectual property of ARC Training International Ltd. We reserve all rights.

9. Each delegate or delegate company must inform us in writing of any medical condition which may affect the delegate or others (e.g. epilepsy, diabetes). We will keep such information in confidence.

10. ARC Training International Ltd hold no liability for any consequence of force majeure including, but not limited to, severe weather, acts of Government, strikes, transport delays, unavailability of personnel due to illness.

11. Our contract with you is made under English law and any dispute will be dealt with in the English courts if alternative dispute resolution procedures fail or we cannot resolve the matter amicably.

12. If you do not wish your company name to be used in any marketing material, please advise us in writing.

ARC Training International Ltd, Unit 10 Claylands Road, Bishops Waltham, Hants SO32 1QD
Tel: +44 (0) 1489 896549, Email: enquiries@arc-tc.com